Support Policy

At Rizq International Trade, customer and partner satisfaction are at the heart of everything we do. Our Support Policy outlines how we assist customers, distributors, and sellers with quick, reliable, and effective solutions. We are committed to providing prompt guidance, ensuring product satisfaction, and maintaining transparent communication at every stage of your experience with our brand Decent.

1. Customer Support
Our customer support team is dedicated to addressing product inquiries, order concerns, or feedback with utmost care and professionalism. Whether it’s a query about fabric type, product availability, or purchase status, our representatives are always ready to help. We aim to respond to all customer emails and calls within 24–48 business hours.

2. Seller and Distributor Support
We highly value our sellers and distribution partners. To ensure seamless collaboration, we provide full operational support, marketing guidance, and product information to help boost sales and brand reach. Dedicated representatives are assigned to assist partners in order processing, payment coordination, promotional campaigns, and issue resolution.

3. Technical and Product Assistance
If you face any issues related to product specifications, quality, or technical details, our support team will guide you through the correct usage, care, and maintenance process. For defective or damaged products, our return and replacement procedures ensure smooth resolution as per the Return Policy guidelines.

4. Communication Channels
To make support accessible to everyone, we offer multiple communication options:

• Email: You can write to us at rizqinternationaltrade786@gmail.com for all product, order, or partnership-related concerns.

• Phone: Reach our customer support team at +91 8340224797 during business hours (Monday to Saturday, 10:00 AM – 6:00 PM).

• In-Person Support: Visit us at our registered office for any business or distribution-related discussions.

5. Complaint Handling Process
We take every concern seriously. Upon receiving a complaint, our team investigates the issue and provides a resolution within a reasonable timeframe. For product complaints, replacement or refund options may be provided based on product condition and policy terms.

6. Feedback and Improvement
Your feedback drives our growth. We actively encourage customers and partners to share suggestions that help us enhance our products, service quality, and support experience.

7. Policy Review
Rizq International Trade reserves the right to update this Support Policy periodically to improve service efficiency and transparency. Any updates will be reflected on our official website.

Contact Details:
Company Name: Rizq International Trade
Email: rizqinternationaltrade786@gmail.com
Phone: +91 8340224797
Address: Ganesh Row, Bunglow No-3, Nashik Panchwati, 422003, Maharashtra